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Returns & Refund Policy

At Chimu Studio, we take pride in offering delicate and unique pieces crafted with care. Understanding our returns and refund policy is essential for a smooth shopping experience. Here’s a comprehensive guide to our policies regarding changes, claims, and returns.

1. Exchanges

  • Eligibility Window: Exchanges are accepted within 10 calendar days of receiving your order.
  • Condition Requirements: The item must be unused, in the original condition, and include the complete original packaging.
  • Exchange Options: You may exchange for:
  • Another piece of the same value, or
  • Pay the difference if choosing a more expensive item.
  • Important Exception: Earrings are not eligible for exchange or return due to hygiene reasons.
  • Shipping Costs: Any shipping fees related to exchanges are the responsibility of the customer.

2. Claims for Defective or Incorrect Items

  • If your product has any issues or differs from what you ordered:
  • Contact us within 48 hours of receiving the item.
  • Include photos clearly showing the problem to help us assess the situation.
  • Prompt notification helps us resolve issues quickly and fairly.

3. Returns and Refunds

  • After your claim is approved:
  • We will provide instructions on how to send the item back to us.
  • Refunds:
  • If a return is warranted, refunds will be processed through the same payment method used during purchase.
  • Refunds will be issued promptly once the returned item is received and inspected.

4. Confirmation of Terms

By making a purchase with Chimu Studio, you confirm that you have read and accepted these Terms and Conditions.

Why This Policy Matters

Understanding these policies ensures transparency and trust between Chimu Studio and our valued customers. By setting clear expectations, we aim to provide a positive shopping experience while respecting the uniqueness and craftsmanship of our products.

If you have any questions or need assistance, our customer support team is here to help.

Thank you for choosing Chimu Studio!